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Privacy Policy

Last Updated: October 8, 2026

Welcome to The Vellon Store (“we,” “us,” or “our”). We respect your privacy and are committed to being transparent about how we collect, use, and protect your personal information when you visit or make a purchase from www.thevellon.com.

1. Information We Collect

When you browse our website, place an order, or contact us, we may collect:

  • Contact information: Your name, email address, phone number, and shipping or billing address.

  • Order information: Products purchased, order history, payment status, and delivery information.

  • Technical information: IP address, browser type, device information, pages visited, and interactions with our website.

  • Communications: Messages you send to our customer support team.

Payment information is processed through the payment providers available at checkout. We do not independently collect or store complete payment card numbers.

2. How We Use Your Information

We use personal information to:

  • Process, confirm, and fulfill orders.

  • Arrange shipping and provide tracking information.

  • Communicate about purchases, returns, and customer service requests.

  • Maintain the security and functionality of our website.

  • Improve our products, website, and shopping experience.

  • Send promotional emails when you have opted in or when otherwise permitted by applicable law.

  • Measure advertising performance and deliver relevant advertisements, subject to applicable privacy requirements.

3. How We Share Information

We may share information with trusted service providers when necessary to operate our business, including:

  • Wix, which hosts and supports our online store.

  • Payment processors that handle transactions.

  • Product suppliers and fulfillment partners, including partners that may operate outside the United States.

  • Shipping and delivery companies.

  • Analytics and advertising providers, including Meta, where applicable.

These partners may process information to provide their services. We do not authorize them to use customer information for unrelated purposes.

4. Cookies and Advertising Technologies

Our website may use cookies and similar technologies to operate essential features, remember preferences, understand website traffic, and measure marketing performance.

We may use Meta Pixel and the Meta Conversions API to understand interactions with our website and evaluate advertising campaigns.

Depending on your location, you may have rights to opt out of certain uses or sharing of personal information for targeted advertising.

You can manage some cookies through your browser settings and any privacy controls made available on our website.

5. Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, comply with legal obligations, resolve disputes, and maintain business records.

We use reasonable administrative and technical safeguards to protect personal information. However, no online system can guarantee absolute security.

6. Your Privacy Rights

Depending on where you live, applicable privacy laws may give you the right to:

  • Request access to personal information we hold about you.

  • Request correction or deletion of certain personal information.

  • Opt out of certain targeted advertising activities.

  • Withdraw consent for promotional communications.

To submit a privacy request, email support@thevellon.com with the subject line “Privacy Request.”

We may need to verify your identity before completing certain requests.

7. International Order Fulfillment

Some products may be shipped by fulfillment partners located outside the United States. Information necessary to deliver your order, such as your name, shipping address, and contact details, may be shared with these partners and processed internationally.

8. Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information directly from children under 13.

If you believe a child has provided us with personal information, please contact us so we can review the request.

9. Third-Party Websites

Our website may contain links to third-party websites or services. We are not responsible for their independent privacy practices. We encourage you to review their privacy policies.

10. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our business practices, technology, or applicable laws.

When changes are made, we will update the “Last Updated” date at the top of this page.

11. Contact Us

For questions about this Privacy Policy or requests concerning your personal information, contact:

The Vellon Store

Website: https://www.thevellon.com

Email: support@thevellon.com

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